Who likes to go to the Doctor? | Eatontown, NJ

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Who likes to go to the Doctor?

I hope this email finds you well. As a valued client of Andres Mejer Law, I wanted to share a recent experience with a medical provider, which further reinforces our commitment to providing exceptional customer service. Incidents like these led us to create our Client Success Department, which aimed at continuously improving our team’s customer service and ensuring your satisfaction throughout your legal journey.

Last week, I encountered an unfortunate experience with a medical provider when I attempted to schedule an MRI. Despite my insurance pre-authorizing the procedure, the provider canceled the appointment without consulting me, claiming a lack of authorization. Their customer services team subsequently handled the situation in a disappointing and unprofessional manner. They hung up on me twice while allegedly transferring me to a supervisor, leaving me frustrated and angry.

Eventually, I connected with a representative who acknowledged their mistake, apologized for the inconvenience caused, and rescheduled my appointment. I wish that were the end of the story. However, when I arrived for the rescheduled appointment, their team told me I needed a copy of the Doctor’s prescription. Since it was so important to them, they should have mentioned that before the appointment. This lack of clarity resulted in further inconvenience and wasted time.

These experiences emphasize the importance of delivering seamless and reliable customer service. At Andres Mejer Law, we take your satisfaction seriously and have established our Client Success Department. This department serves as a dedicated point of contact for all our clients, ensuring we promptly and efficiently address your needs.

We have implemented several features within our Client Success Department toenhance our customer service. We have introduced a ticketing system that tracks andresolves all your inquiries and requests promptly. Additionally, we record our calls toreview and analyze our interactions with clients, ensuring consistent delivery of thehighest level of service.

Who likes to go to the Doctor?

As part of our commitment to continuous improvement, we review selected client calls to identify areas where we can enhance our customer service. This process enables us to address shortcomings and refine our team’s approach to meet your needs better. By prioritizing customer service and implementing measures to enhance your experience continually, we can provide you with the support and assistance you deserve throughout your legal journey.

If you have any questions, concerns, or feedback regarding our services or your experience with our Client Success Department, please do not hesitate to reach out. Your satisfaction and trust are of utmost importance to us, and we are here to ensure that you receive the highest level of service.

Thank you for entrusting Andres Mejer Law with your immigration legal needs. We appreciate your ongoing support and look forward to serving you with excellence.

Warm regards, 
Andres “Customer Focused” Mejer 

P.S. If you want to work with me…. here are three ways we can help:

  • Get a copy of my book “Do You Qualify For U.S. Legal Status?.” You’ll discover the 9 principal paths to your Green Card, including U-visa and VAWA. Go here 
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