I hope this email finds you well. As a valued client of Andres Mejer Law, I wanted to
share a recent experience with a medical provider, which further reinforces our
commitment to providing exceptional customer service. Incidents like these led us to
create our Client Success Department, which aimed at continuously improving our
team’s customer service and ensuring your satisfaction throughout your legal journey.
Last week, I encountered an unfortunate experience with a medical provider when I
attempted to schedule an MRI. Despite my insurance pre-authorizing the procedure, the
provider canceled the appointment without consulting me, claiming a lack of
authorization. Their customer services team subsequently handled the situation in a
disappointing and unprofessional manner. They hung up on me twice while allegedly
transferring me to a supervisor, leaving me frustrated and angry.
Eventually, I connected with a representative who acknowledged their mistake,
apologized for the inconvenience caused, and rescheduled my appointment. I wish that
were the end of the story. However, when I arrived for the rescheduled appointment,
their team told me I needed a copy of the Doctor’s prescription. Since it was so
important to them, they should have mentioned that before the appointment. This lack
of clarity resulted in further inconvenience and wasted time.
These experiences emphasize the importance of delivering seamless and reliable
customer service. At Andres Mejer Law, we take your satisfaction seriously and have
established our Client Success Department. This department serves as a dedicated
point of contact for all our clients, ensuring we promptly and efficiently address your
needs.
We have implemented several features within our Client Success Department to
enhance our customer service. We have introduced a ticketing system that tracks and
resolves all your inquiries and requests promptly. Additionally, we record our calls to
review and analyze our interactions with clients, ensuring consistent delivery of the
highest level of service.
As part of our commitment to continuous improvement, we review selected client calls
to identify areas where we can enhance our customer service. This process enables us
to address shortcomings and refine our team’s approach to meet your needs better.
By prioritizing customer service and implementing measures to enhance your
experience continually, we can provide you with the support and assistance you deserve
throughout your legal journey.
If you have any questions, concerns, or feedback regarding our services or your
experience with our Client Success Department, please do not hesitate to reach out.
Your satisfaction and trust are of utmost importance to us, and we are here to ensure
that you receive the highest level of service.
Thank you for entrusting Andres Mejer Law with your immigration legal needs. We
appreciate your ongoing support and look forward to serving you with excellence.
Warm regards,
Andres “Customer Focused” Mejer
P.S. If you want to work with me…. here are three ways we can help:
- Get a copy of my book “Do You Qualify For U.S. Legal Status?.” You’ll discover the 9 principal paths to your Green Card, including U-visa and VAWA. Go here
- Go here Watch our videos. Go into depth about the principal paths to get your Green Card through U-visa or VAWA. Subscribe to our Youtube Channel here and follow our Facebook page to get our weekly content.
- Work with the team one-on-one. If you are ready to start your Green Card journey, you can call 732-962-6233 or go here to schedule a meeting directly with our team.
